Starlink Business in Mexico

Standard installation takes 1 to 2 days following the site survey. It includes: optimal antenna placement, cabling, network configuration, and uptime validation.

• Real-time satellite link uptime
• Download/Upload Speed and Latency
• Automatic alerts in the event of degradation
• Customer Dashboard with Monthly History

• Quarterly inspection of hardware and cabling
• Authorized firmware updates
• Physical cleaning of the antenna (dirt, leaves)
• Satellite Alignment and Performance Verification

Yes. Keptos Starlink offices, factories, hospitals, rural locations, and vehicles (using the Starlink version). Nationwide coverage, even in areas without fiber.

SLA : uptime >99%, Level 1 response in less than 1 hour, on-site support in less than 24 hours in Mexico City. SLA available for mission-critical applications.

This is one of the most common uses. We configure automatic fiber/Starlink r failover to ensure business continuity in the event of an outage with the primary provider. Zero downtime for your users.

Yes, but it requires configuration. Starlink provides a shared IP address via CGNAT by default, without a fixed public IP: a classic site-to-site VPN cannot be established in the inbound direction.

We handle this in two ways, depending on the situation: by purchasing the public IP option when the plan allows it, or by using tunnels initiated from the site to a hub—such as SD-WAN or overlay solutions—that work perfectly behind CGNAT.

This is the limitation that causes the most surprises when no one sees it coming. We address it before installation, not after.

Starlink It operates in low Earth orbit, resulting in typical latencies that are much lower than those of a traditional geostationary satellite—sufficient for IP telephony, Teams, or video conferencing under normal conditions.

What you should keep an eye on is not the average latency but the jitter —its variation—and micro-interruptions caused by obstructions or satellite handoffs. These are imperceptible while browsing but are audible during a call.

That's why site surveys and quality of service matter: we prioritize voice and video over other traffic, and we continuously measure jitter—not just speed.

It depends on how you use it, and the price difference between plans is significant.

• Fixed business use in an office or factory: priority plan, which guarantees bandwidth during peak hours
• Backup for a primary link: A backup plan is usually sufficient, since it is only used in an emergency
• Mobile sites or vehicles: mobility plan—more expensive but the only compatible option

We size the plan based on your actual measured usage, not on the catalog specifications. Oversizing is the most common mistake—and the most costly one over a 12-month period.

This is the step that determines whether the connection will be reliable or erratic. It includes:

• Analysis of obstacles along satellite trajectories — trees, buildings, metal structures
• Selecting the mounting location and type of support based on wind conditions and access for maintenance
• Cable Routing, Physical Grounding, and Lightning Protection
• Power Supply and UPS Backup
• Test performance at the exact spot before securing anything

A poorly placed antenna works fine on the day it's installed but fails as soon as a tree grows.

Heavy rain and snow can temporarily degrade the signal. In practice, the impact is less than that of a traditional satellite, and the antenna is heated to prevent buildup.

The most common cause of deterioration is not the weather but physical obstructions: overgrown vegetation, a new structure, or accumulated dirt. That is why quarterly preventive maintenance checks the cleanliness, alignment, and surroundings of the antenna.

For operations that cannot tolerate any downtime, the correct solution is not just Starlink , but Starlink with failover to a second link.

The cost consists of three separate components: the antenna hardware, the monthly subscription to the Starlink plan, which you pay directly to the operator, and the managed service Keptos, which covers site survey, installation, 24/7 monitoring, and preventive maintenance under SLA.

We quote the design and installation as a project, and the managed service as a monthly fee per location. The Starlink subscription remains in your name: we do not act as an intermediary in your relationship with the provider, nor do we tie you to us to maintain the connection.