Managed satellite connectivity for locations without fiber, remote facilities, and as a backup for your primary link. Site survey, professional installation, automatic failover, and 24/7 monitoring from our operations center. We explain the actual technical limitations before you sign the contract—not after.
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Preliminary site survey: obstructions, orientation, installation, soil conditions, and lightning protection
Automatic fiber-to-satellite failover based on link health checks, not just physical outages
VPN compatibility is built right in, despite the native CGNAT of Starlink
Prioritized quality of service for voice and video conferencing over other traffic
Monitoring integrated into our operations center, with alerts triggered before the user reports an issue
Connecting an antenna is easy. Making it reliable for a business is another matter entirely.
Site survey with obstruction analysis and performance validation before signing up for the plan
Professional installation, including setup, wiring, electrical protection, and network configuration
Continuous monitoring of uptime, latency, and jitter with a customer dashboard and quarterly preventive maintenance
A working connection, not equipment delivered in a box.
We'll also tell you what Starlink doesn't address. A provider that merely lists benefits isn't really advising you.
Anyone can order an antenna at Starlink online and set it up. The problem arises later: the corporate VPN won't connect, calls drop in the middle of a meeting, and no one knows if it's the antenna, the network, or the weather. Our job is to make sure that doesn't happen.
Before purchasing anything, we analyze any obstructions along the satellites’ paths, select the mounting location based on wind conditions and access for maintenance, determine the cabling route, grounding, and surge protection, and test performance at the exact location. A poorly located antenna works perfectly on the day of installation but begins to malfunction when a tree grows.
Starlink 's plans vary widely in price and bandwidth priority. A backup link used only in emergencies does not require the same plan as a facility that operates 24/7 via satellite. We measure your actual usage before making a recommendation. Oversizing is the most common mistake—and the most expensive one over a 12-month period.
Starlink By default, it provides a shared IP address via CGNAT. This means that a traditional site-to-site VPN cannot be established in the inbound direction—the most common surprise in enterprise deployments. We address this by design, using a public IP address when the plan allows it or by establishing tunnels from the site to a hub.
Similarly, what degrades a call is not average latency but jitter and micro-interruptions. We prioritize voice and video over other traffic, and we continuously measure jitter—not just download speed.
When Starlink backs up your primary link, we configure a failover that switches based on link health checks, not just physical outages. A fiber that responds but loses packets is not detected as an outage, and that is exactly where a misconfigured failover fails to act.
We’ve integrated a link to our monitoring system—which tracks uptime, bandwidth, latency, and jitter—with alerts that are sent to our operations center before a user submits a support ticket. Our quarterly preventive maintenance checks include cleaning, alignment, firmware updates, and the antenna environment. And the Starlink subscription remains in your name: we do not act as an intermediary in your relationship with the carrier.
VPN and CGNAT, actual latency, plan selection, weather, and costs: the technical questions you should address before signing up.
Standard installation takes 1 to 2 days following the site survey. It includes: optimal antenna placement, cabling, network configuration, and uptime validation.
Yes. Keptos Starlink offices, factories, hospitals, rural locations, and vehicles (using the Starlink version). Nationwide coverage, even in areas without fiber.
SLA : uptime >99%, Level 1 response in less than 1 hour, on-site support in less than 24 hours in Mexico City. SLA available for mission-critical applications.
This is one of the most common uses. We set up automaticStarlink failoverStarlink ensure business continuity in the event of an outage with your primary provider. Zero downtime for your users.
Yes, but it requires configuration. Starlink provides a shared IP address via CGNAT by default, without a fixed public IP: a classic site-to-site VPN cannot be established in the inbound direction.
We handle this in two ways, depending on your situation: by purchasing the public IP option when your plan allows it, or by using tunnels initiated from the site to a hub—such as SD-WAN or overlay solutions—that work perfectly behind CGNAT.
This is the limitation that causes the most surprises when no one sees it coming. We address it before installation, not after.
Starlink It operates in low Earth orbit, resulting in typical latencies that are much lower than those of a traditional geostationary satellite—sufficient for IP telephony, Teams, or video conferencing under normal conditions.
What you should keep an eye on is not the average latency but the jitter —its variation—and micro-interruptions caused by obstructions or satellite handoffs. These are imperceptible while browsing but are audible during a call.
That's why site surveys and quality of service matter: we prioritize voice and video over other traffic, and we continuously measure jitter—not just speed.
It depends on how you use it, and the price difference between plans is significant.
We tailor the plan based on your actual measured usage, not on the catalog. Oversizing is the most common mistake—and the most costly one over a 12-month period.
This is the step that determines whether the connection will be reliable or erratic. It includes:
A poorly placed antenna works fine on the day it's installed but fails as soon as a tree grows.
Heavy rain and snow can temporarily degrade the signal. In practice, the impact is less than that of a traditional satellite, and the antenna is heated to prevent buildup.
The most common cause of deterioration is not the weather but physical obstructions: overgrown vegetation, a new structure, or accumulated dirt. That is why quarterly preventive maintenance checks the cleanliness, alignment, and surroundings of the antenna.
For operations that cannot tolerate any downtime, the correct solution is not just Starlink , but Starlink with failover to a second link.
The cost consists of three separate components: the antenna hardware, the monthly subscription to the Starlink plan—which you pay directly to the operator—and the managed service Keptos, which covers site survey, installation, 24/7 monitoring, and preventive maintenance under SLA.
We quote the design and installation as a project, and the managed service as a monthly fee per location. The Starlink subscription remains in your name: we do not act as an intermediary in your relationship with the carrier, nor do we tie you to us to maintain the connection.
How Keptos Remote Businesses to Starlink: Backup, Mobile Sites, and Areas Without Fiber.
A situation we often see
A facility in an area without reliable fiber was dependent on an unstable connection. When attempting to connect to Starlink on their own, the corporate VPN wouldn't connect: no one had anticipated that Starlink provides a shared IP address behind CGNAT by default.
The standard approach: a preliminary site survey to locate the antenna in a line-of-sight position, automatic failover to the primary link when available, and a tunnel initiated from the site that establishes the VPN despite CGNAT—incorporated into the design from the outset, not discovered later.
The expected outcome is not a promise of “zero outages,” but rather a fully operational connection: stable connectivity for daily operations, a functional VPN to the headquarters, and monitoring that alerts staff before users report an issue.
Keptos our operations. Their team automated our workflows and kept us secure, all while making us feel truly supported.
With Keptos, we gained peace of mind. Their expertise in cybersecurity and AI helped us scale with confidence and focus on our customers.
Keptos more than just a provider—they're a partner. Their transparency and personalized attention make technology feel accessible and empowering.
Leave us your contact information, and a Keptos specialist will contact Keptos the same business day.
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