We manage your infrastructure, security, support, and governance under a single contract, with a clear service catalog and a predictable monthly cost. Choose between a full-service model or a co-managed model with your internal team, depending on what makes the most sense for your operations in Mexico.
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Explicit Service Catalog: What's Included—and, Most Importantly, What's Not
Predictable monthly cost, with a three-year equipment replacement plan included in the budget
Hiring and terminating employees with fixed-term contracts, including deactivating access privileges
A single point of contact for your internet, software, and hardware providers
A reversibility plan documented from day one, not negotiated on the day of departure
Outsourcing IT isn't about passing the problem on to someone else—it's about knowing exactly who is responsible for what.
Up-to-date documentation of your environment—network diagrams, inventory, passwords stored in a vault, and procedures—all tailored to your needs
Patch and update management with agreed-upon maintenance windows and timelines based on criticality
Quarterly review with your management team: key metrics, issues, budget, and 12- to 24-month roadmap
Your IT department run with a systematic approach—not just an extended support contract.
We're your IT team—not an outside vendor just waiting for a support ticket. The difference is in what we anticipate.
Outsourcing IT isn't about passing a problem off to someone else. It's about precisely defining who is responsible for what, and then managing it systematically. Most relationships that break down do so because no one laid out the terms at the beginning.
Before signing, we agreed on a catalog that lists what is included and what is excluded with the same level of detail. Support, server and network administration, monitoring, patches, backups, identities, onboarding and offboarding, and vendor relations. And on the other side: licenses, hardware, projects, custom development, and cabling. Just because something is not included doesn’t mean we won’t do it—it means it’s quoted separately, so no one is caught off guard.
If you don’t have an in-house IT team, we take over the entire operation. If you have an in-house IT manager, we work in a co-management model: they retain overall leadership and decision-making authority, while we handle the tasks that take up their time without adding value—Level 1 support, monitoring, patches, and on-call duties. This is the typical situation when a single person manages all of a site’s IT and can’t cover 24/7 operations or go on vacation without risk. The division of responsibilities is documented, so that no one assumes the other person was handling it.
We keep your environment’s documentation up to date: network diagrams, inventory, procedures, and administrative credentials stored in a vault. It belongs to you and is available at all times. A provider that keeps knowledge locked away in its technicians’ heads creates a dependency that benefits no one.
New hires are set up using standard job profiles so that their team and access rights are ready on their first day. When employees leave, their email, VPN, cloud applications, and remote access are deactivated within the agreed-upon timeframe—not just their Windows session: active former-employee accounts remain one of the most common findings in audits.
Patches are applied during scheduled windows, with timelines based on criticality. And unlike your other providers—internet, software, hardware—we’re your single point of contact: you don’t have to figure out who’s at fault before calling.
We present metrics, issues, budget, and the status of your equipment fleet, including end-of-support dates. This leads to a three-year phased replacement plan that spreads out the investment rather than concentrating it, and a 12- to 24-month roadmap aligned with your business plan. It’s the difference between a supplier that reacts and a team that anticipates.
The reversibility plan is drawn up at the time of signing, not on the day of termination: documentation, inventory, credentials, history, and procedures are provided in a usable format, along with a support period. There is no exit fee. A provider that makes it difficult to leave is admitting that it lacks the quality to retain you.
Scope, working with your in-house team, onboarding and offboarding, billing, and contract termination: what needs to be established before signing.
The service catalog is attached to the contract and lists both items in equal detail.
Typically included: user support, server and network administration, monitoring, patch management, backups, identity management, employee onboarding and offboarding, vendor relations, and quarterly governance.
Typically not included: licenses and subscriptions, hardware, migration or deployment projects, custom development, cabling, and physical infrastructure. These are quoted separately, and this is made clear from the start.
Most relationships with an IT vendor break down because of things that nobody put in writing. We'd rather discuss it beforehand.
Both options are available, and you can choose the one that best suits your situation.
With full management, we handle the entire end-to-end operation. This is the standard model for subsidiaries without local IT staff.
In a co-managed model, your IT manager retains control and decision-making authority, while we take over the tasks that consume their time without adding value: Level 1 support, monitoring, patches, and on-call duties. This is often the case when a single person handles all of a site’s IT and cannot provide 24/7 coverage or take time off without risk.
The division of responsibilities is documented in writing so that no one assumes that someone else was handling it.
Stick to deadlines, because that's where careless management is most evident.
During onboarding, the team, accounts, access rights, and licenses are set up in time for the employee's first day, based on a standard profile defined with you for each position.
When an employee leaves the company, access revocation is carried out within the agreed-upon timeframe—typically on the same day—and covers email, VPN, cloud applications, and remote access, not just the Windows session. Former employees’ accounts that are still active are one of the most common findings in audits, and one of the easiest risks to avoid.
Us. That’s one of the reasons why companies outsource: to stop having to mediate between suppliers who are pointing fingers at each other.
We handle the technical relationship with your internet service provider, your software vendors, and your hardware suppliers. When something goes wrong, you don't have to figure out who's at fault before calling—just open a ticket with us, and we'll sort it out.
Contracts and subscriptions remain in your name. We manage the relationship; we don't take it over.
A fixed monthly fee based on the number of users and managed servers, as defined in the agreed-upon service catalog. No hourly or per-incident billing: charging per ticket would encourage exactly the opposite of what we’re aiming for.
If your headcount increases or decreases, the fee is adjusted during the quarterly review based on predefined tiers—not through renegotiation. Projects, hardware, and licenses are priced separately, as indicated in the catalog.
You get everything back, and it's all laid out in writing from the moment you sign.
The migration plan includes the handover of documentation related to your environment, the inventory, administrative credentials, incident history, and operating procedures, all in a usable format. We also provide a transition period to assist your new team or provider.
We don't retain your data or your login information, and there's no cancellation fee. A provider that makes it difficult to leave is admitting that it doesn't have what it takes to keep you.
In our quarterly review, we present the status of our IT infrastructure, including the end-of-support dates for each system: operating systems, servers, network equipment, and licenses. A system reaching end-of-support isn’t a problem on the day it happens, but rather the year before, when it could still be factored into the budget.
This results in a three-year phased renovation plan—which spreads out the investment rather than concentrating it—and a 12- to 24-month roadmap aligned with your business plan.
How an industrial subsidiary without an in-house IT team went from having three uncoordinated vendors to a single management contract, with a stable annual budget and a roadmap approved by its management.
This illustrative example shows the types of cases we handle, without referring to a specific client.
An industrial subsidiary without an in-house IT team had outsourced its IT needs to three different providers: one for the network, one for support, and one for hardware. When something went wrong, management spent more time mediating between them than resolving the problem, and no one was responsible for the overall operation.
The standard approach: consolidating the operation under a single contract with an explicit list of services—including what is included and what is excluded—a single point of contact with other suppliers, and quarterly governance meetings with management.
What makes the difference isn't a promise of savings, but the peace of mind that comes from knowing who is responsible for what: a predictable IT budget, a three-year equipment replacement plan, and a single point of contact to call when something breaks.
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