Last updated: October 7, 2025
Privacy Notice
Keptos Services, S.A. de C.V. ("Keptos") hereby informs you about the processing of your personal data in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).
This notice applies to visitors and customers who interact with our website and customer service channels.
1. Name and address of the data controller
Responsible Party: Keptos Services, S.A. de C.V.
Address for service of process: Poniente 140, Col. Industrial Vallejo, Mexico City, CDMX, 02300, Mexico
Privacy Policy: privacy@keptos.com
General email: contacto@keptos.com — Phone: +52 (55) 51-30-01-50
2. Personal data we process
- Identification and contact information: name, email address, phone number, company, job title.
- Browsing and technical data: IP address, cookie IDs, browser type and version, pages visited, timestamps, referrers (UTM), approximate geolocation.
- Business: information you provide when requesting quotes, contracts, or demonstrations, or when filling out forms.
- Support: support tickets, records, and technical documentation necessary to provide the services.
We do not collect sensitive data through the website. If it is strictly necessary for a project, we will inform you and request your express consent.
3. Purposes of the processing
Primaries (required)
- Respond to requests for information, inquiries, or support.
- Evaluate and develop service proposals and contracts (cybersecurity, cloud, AI, audits, helpdesk, vCIO, etc.).
- Provide and manage the contracted services, including a 24/7/365 help desk.
- Billing, administrative, and accounting services.
- Compliance with legal obligations.
Elective courses
- Sending marketing communications (newsletters, invitations, educational content).
- Statistical analysis and improvement of services and the website.
You can object to secondary purposes through the consent banner/form or by writing to privacy@keptos.com.
4. Legal Basis and Consent
The processing is based on consent, the performance of a contract, and legal compliance. Cookies and marketing activities are based on the consent provided through our Consent Management Platform (CMP).
5. Data Transfer and Disclosure
We may share data with contractors and service providers:
- Hosting and platform: Webflow (hosting/CDN).
- Analytics: Google Analytics (if enabled).
- Customer Service: Zendesk / Jira (if applicable).
- Communications: Mailchimp / SendGrid (if applicable).
- CMP (cookie consent management): Cookiebot / OneTrust.
Transfers are carried out under contract with appropriate confidentiality and security measures. When required, we will request your additional consent.
6. ARCO Rights ARCO How to Exercise Them
You may exercise your rights to Access, Rectification, Deletion, and Objection (ARCO), withdraw your consent, or restrict the use or disclosure of your data by sending an email to privacy@keptos.com featuring:
- Full name and preferred method of contact.
- Identification document (or proof of identity) verifying your identity.
- A clear description of the information and the right you wish to exercise.
Response time: within 20 business days; if applicable, implementation within 15 business days thereafter.
7. Cookies and Similar Technologies
We use first-party and third-party cookies for technical, analytical, and marketing purposes. You can manage your preferences via the cookie banner and the permanent "Cookie Settings" link. Please see our Cookie Policy for more details.
8. Data Retention
We retain data only for as long as necessary to fulfill the stated purposes and comply with legal obligations; after that, we securely delete it or anonymize it.
9. Safety Measures
We implement reasonable technical and organizational controls to protect data against unauthorized access, loss, or alteration.
10. Minors
Our website and services are intended for businesses, not minors. If you believe a minor has provided personal information, please contact us so we can delete it.
11. Changes to this Notice
We may update this Notice to reflect legal, technical, or business changes. We will post the effective date and, where applicable, notify you via the contact information you have provided.
Last updated: October 7, 2025
Terms of Use
By accessing or using keptos.com and its subdomains (the "Site"), you agree to these Terms of Use and our Privacy Notice.
1. Site Owner
The Site is operated by Keptos Services, S.A. de C.V., located at Poniente 140, Col. Industrial Vallejo, Mexico City, CDMX, 02300, Mexico. Contact: contacto@keptos.com.
3. Accounts and Security (if applicable)
If the Site offers user accounts, you are responsible for safeguarding your login credentials and for all activities conducted under your account. Please notify us of any unauthorized use.
4. Permitted Use
- Do not compromise the security of the Site or interfere with its operation.
- Do not introduce malware or engage in mass scraping or unauthorized data mining.
- Do not post content that is illegal, defamatory, false, or infringes on the rights of others.
5. Intellectual Property
All content on the Site, including trademarks, logos, text, images, designs, and software, is the property of Keptos its licensors and is protected by intellectual property laws. Unless expressly authorized, reproduction, distribution, modification, or exploitation of this content is prohibited.
6. User-generated content (if applicable)
By submitting content, you grant Keptos non-exclusive, worldwide, royalty-free, and sublicensable license to host, reproduce, and display such content for the purpose of operating the Site and providing the services. You represent that you have the necessary rights.
7. Links to Third-Party Websites
The Site may contain links to third-party websites. Keptos control or endorse such sites and is not responsible for their content or practices.
8. Disclaimer and Limitation of Liability
The Site is provided "as is" and "as available." To the extent permitted by law, Keptos all warranties of accuracy and uninterrupted availability, and shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site.
9. Compensation
You agree to indemnify Keptos any claims by third parties arising from your use of the Site, your breach of these Terms, or your infringement of third-party rights.
10. Changes to the Site and the Terms
We may modify or discontinue the Site at any time. We may also update these Terms; the effective date will be posted on this page.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of Mexico. In the event of any dispute, the parties agree to submit to the courts of Mexico City (CDMX), waiving any other jurisdiction.
Last updated: October 7, 2025
Cookie Policy
This policy explains what cookies are, how we use them, and how you can manage them through our consent banner (CMP).
1. What are cookies?
Cookies are small files stored on your device to remember information about your visit. We also use web beacons and similar technologies.
2. Why we use cookies
- Essentials/technical aspects: security, accessibility, session.
- Analytics: Understanding website usage and improving performance.
- Marketing/advertising: campaign personalization and measurement (subject to consent).
3. Consent Management (CMP)
We display a cookie banner on your first visit and whenever our practices change. There, you can accept, reject, or configure the categories. You can change your selection at any time by clicking the "Cookie Settings" link in the footer.
Integrate your CMP into Webflow (e.g., Cookiebot or OneTrust) and block non-essential cookies until consent is obtained.
4. Cookies we use (examples — replace with your CMP inventory)
| Supplier | Cookie | Type | Purpose | Duration |
|---|
| Webflow | wf-cookie-consent | Essential | Stores cookie consent preferences | 6–12 months |
| Google Analytics | _ga, _gid, _gat | Analytics | Website usage metrics | 1–24 months |
| Zendesk | zendesk_* | Functional | Help Center / Support Operations | Variable |
5. How to manage or delete cookies
- Through our banner/configurator.
- In your browser: block or delete cookies.
- Tools for opting out of interest-based advertising (as offered by providers).
6. Do Not Track (DNT) Signals
Some browsers offer a "Do Not Track" (DNT) feature. In the absence of a uniform standard, we will respect your preferences to the extent permitted by our CMP.
7. Changes to This Policy
We may update this Policy to reflect changes in the cookies we use or for legal or operational reasons. Please check the date at the top.
