24/7 help desk in Spanish, English, and French. Levels L1 through L3 with SLA . Ideal support for international subsidiaries operating in Mexico and Latin America.
![[interface] screenshot of core features (for an AI legal tech company)](https://cdn.prod.website-files.com/6a0029a6f31182220001f475/6a318c5d0be5b98e75bca335_6a31807015e1f99211414897_Keptos%2520bilingual%2520Team.jpeg)
24/7 uninterrupted support
Trilingual: Spanish, English, and French
SLA for Levels L1, L2, and L3
Reduction in critical incidents
Monthly reporting and clear KPIs
Your team has access to professional support in their own language, anytime, anywhere.
A single multilingual point of contact available 24/7
Customized procedures tailored to your company and IT policies
Monthly dashboard showing tickets, response times, and satisfaction
Our Help Desk more than 46 international organizations operating in Mexico since 1996.
Experience transparency and a people-first approach—where your goals guide our solutions and every step is clear.
Languages, proficiency levels, SLA, KPIs: everything you need to know about our trilingual help desk, available 24/7/365.
Native speakers of Spanish, English, and French. All Keptos agents Keptos trilingual; there are no transfers to other call centers or use of machine translation.
24/7/365: Monday through Sunday, including holidays. Uninterrupted coverage across the time zones of Mexico, Europe, and Latin America.
SLA estándar: respuesta L1 <15 min, resolución <4h para tickets simples, <24h para complejos. SLA personalizados para misiones críticas (pharma, embajadas).
How Keptos international companies with a multilingual help desk available 24/7/365.
Keptos our operations. Their team automated our workflows and kept us secure, all while making us feel truly supported.
With Keptos, we gained peace of mind. Their expertise in cybersecurity and AI helped us scale with confidence and focus on our customers.
Keptos more than just a provider—they’re a partner. Their transparency and personalized service make technology feel accessible and empowering.