WhatsApp 56 1038 4994Mon–Fri 9:00 a.m.–6:00 p.m.Mexico City · since 1996
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IT Technical Support for Businesses

An engineer who knows your network and responds within 4 business hours

Keptos 's assessment of your current infrastructure: 30 minutes with an expert

A report within 48 hours detailing what's wrong and what needs to be addressed urgently, without installing anything on your network and with no obligation.

Keptos, 30 years in Mexico

30 years of experience managing IT for international subsidiaries and companies in Mexico, in Spanish, English, and French.

Talk to an expert★★★★★4.6 / 5 on Google
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30 minutes with an engineer, a report within 48 hours detailing what's wrong and what needs to be addressed urgently. No installation, no obligation.
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Respuesta en < 4 hDiagnóstico en 48 hCFDI, factura deducible30 años en MéxicoSin instalación para el diagnósticoEquipo trilingüe ES · EN · FR

Clients Who Trust Us

Sisley Paris (Belcomex, S.A. de C.V.)

"During every service call, the technical staff has demonstrated professionalism, punctuality, and a solution-oriented attitude. Thanks to their support, we have been able to improve the operational continuity of our activities." — Oscar Salinas, Administration and Finance Manager

When IT comes to a halt, it doesn't stop on its own.

Payroll, billing, and responses to your customers come to a halt. These are the questions we ask during the assessment—before the problem forces you to ask them yourself.

What about the biweekly paycheck?

If the payroll server doesn't start up on the 14th, who will get it up and running, and how long will it take? With Keptos, an engineer who is already familiar with your network will assist you in less than 4 business hours—not "whenever possible."

What about his team?

One in five SMEs in Latin America entrusts its systems to staff without specialized training (Kaspersky, Human Factor 360, 2025). Who handles IT issues at your company today, and what other tasks are left undone in the meantime?

What about their customers?

Every hour without email, without ERP , or without access to your files is an hour during which your customers don’t receive a response. How many hours per mes are you losing today without anyone keeping track?

What about your information?

Of those companies, 72% experienced at least one security incident in the past two years (Kaspersky, 2025). Support that only repairs does not prevent: when there is no backup, the data is lost.

Keptos 's IT Support Diagnostics

What You Get with the " Keptos " IT Support Diagnostic

This isn't a sales call—it's a consultation with an engineer, after which you'll know what's wrong with your current support system, whether or not you end up working with us.

30 min
30 Minutes with an Expert
A video call or in-person visit with a senior engineer from Keptos —not a salesperson. We'll review your recent incidents, equipment, email, backups, and network.
48 h
Report on what's not working and what's urgent
A clear document, free of technical jargon, that outlines what’s urgent, what’s important, and what can wait. It’s yours—use it however you like. Delivered within 48 hours.
0
Without installing anything on your network
The diagnostic is performed without installing anything on your network or interrupting your computer's operation.
✓
No obligation
If you decide to proceed, we'll send you a proposal with a fixed monthly fee. If not, you'll keep the report.
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Why Keptos

What's Behind the Support

30 years in Mexico, same team

We've been based in Mexico City since 1996, with our own engineers who come into the office when needed. We are neither a call center nor a reseller.

Trilingual: ES · EN · FR

Their headquarters in Europe or the United States communicates with us in their language, and their team in Mexico communicates with us in theirs. A single provider for both.

An Experience Where Mistakes Come at a High Price

European subsidiaries, pharmaceutical companies, diplomatic missions: sectors where ISO 27001, LFPDPPP , and GDPR are essential.

An engineer who knows his network

A single point of contact, responses within 4 business hours, 24/7 monitoring with live support, CFDI , and a fixed monthly fee.

With Keptos , their support covers everything: equipment, people, and data

A single provider for help desk support, the website, maintenance, and security—so you can focus on running your business.

Remote Help Desk

Assess, diagnose, and resolve issues without waiting for an in-person visit. Each case is tracked via a ticket until it is closed.

On-site Support

Engineers in Mexico City and the metropolitan area when the problem cannot be resolved remotely. The same person who is already familiar with your network.

Preventive Maintenance

Updates, verified backups, and regular checks of equipment and servers—before they fail, not after.

Microsoft 365, Google Workspace, and Apple

Accounts, licenses, email, and devices managed from a single location. Employee onboarding and offboarding handled the same day.

Backup and Recovery

Regularly tested backups and a plan to resume operations if something is lost or deleted. No surprises when you need them.

Access Security

Passwords, two-factor authentication, and permissions are reviewed whenever a new employee is hired or an existing one leaves. The requirements set by the parent company at ISO 27001 and GDPR are followed here.

Reactive supplier vs. Keptos

What usually happens, and what happens with Keptos

Reactive supplier
Keptos
Wait for something to go wrong
Monitor and prevent issues with an engineer who knows your network
It's always a different person who helps me
A single point of contact and a response within 4 business hours
Charges by the hour and per visit
Fixed monthly fee with CFDI
He speaks only Spanish
It provides customer service at its headquarters in English and French
Why Keptos

What's included with the stand

Initial Assessment of Your IT

We review your infrastructure and provide you with a clear report detailing what's not working, what needs immediate attention, and what can wait.

Custom Solutions

Every company operates differently. We design a support plan tailored to your industry, company size, and budget.

Continuous 24/7 monitoring

Our team monitors your systems around the clock and takes action before you even have to ask.

Single point of contact

An engineer dedicated to your account, who knows your network and your history. No unanswered tickets.

How We Work

Our method brings order to your IT without slowing down your business

01

Diagnosis

Thirty minutes with an engineer to understand your network, your recent incidents, and your priorities.

02

Plan

You'll receive a clear report within 48 hours and, if it makes sense for both of us, a proposal with a fixed monthly fee.

03

Transition

We take over from your vendor or your in-house team without disrupting your operations.

04

Operation

Help desk, on-site support, maintenance, and 24/7 monitoring, all handled by the same dedicated engineer.

Verified Reviews

What Our Customers Say on Google

★★★★★4.6· Google reviews
★★★★★

“We’ve had an excellent experience with KEPTOS. Their service is professional, fast, and efficient. They are currently providing support for SYENSQO Atequiza. Special thanks to Jesús Contreras for his excellent service, technical expertise, and willingness to resolve any issues. Highly recommended.”

Carlos Eduardo Estrada Gomar
Google Review · August 2026
★★★★★

"Oscar G. is always attentive and focused on our company's goals, working closely with the corporate IT department."

Oscar Salinas
Administration and Finance Manager, Sisley Paris (Belcomex) · Google Review · August 2026
★★★★★

"A company that provides excellent service and support for IT services. I have received excellent service from Mario Valencia, Engineer."

Bren
Google Review · August 2026
See all reviews on Google →
Frequently Asked Questions

Questions People Ask Us Before We Get Started

What does the 30-minute assessment include?
A call with an engineer to understand your network, your recent incidents, and your priorities, followed by a report within 48 hours. We don’t install anything, and there’s no obligation: the report is yours even if you don’t sign up for any services.
Is the support remote or on-site?
Both. Most cases are resolved remotely, with remote access and ticket-based follow-up; when necessary, an engineer visits their offices in Mexico City and the greater Mexico City area.
Do you serve small businesses?
Yes. We work with companies ranging from those with about ten computers to subsidiaries with several hundred users, always on a fixed monthly fee basis and CFDI. After the assessment, we'll send you a quote within 24 hours.
What happens outside of work hours?
Monitoring operates 24/7, and critical alerts are addressed. The help desk is available Monday through Friday from 9:00 a.m. to 6:00 p.m.; outside of those hours, emergencies are handled according to the contracted plan.
Do you provide services outside of Mexico City?
Yes. We serve all of Mexico remotely and on-site in Mexico City, the State of Mexico, and nearby industrial areas; for other cities, we coordinate scheduled visits.
Do we have to switch providers all at once?
No. We start with an assessment, and if you decide to move forward, we plan the transition with your current provider or your in-house team without disrupting your operations.
Does " CFDI" air?
Yes, all of our invoices are CFDI in Mexican pesos and are tax-deductible. If your parent company requires it, we can also issue invoices in dollars or euros.

Talk to an engineer today—not a form

Thirty minutes with an engineer and a clear report on what's wrong with your current support system. We'll call you within 4 business hours. No installation, no obligation.

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Mexico City · throughout Mexico · since 1996
WhatsApp +52 56 1038 4994

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Your data is secure · No obligation · No installation required · You'll be assisted by an expert, not a bot
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