+52 55 5130 0150

Paz Computer

24/7 IT Support
(trilingual) for
European subsidiaries
in Mexico

30 Years of IT Support · 24/7 Support in Spanish, English, and French · International Branches · Pharmaceutical · Diplomatic

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What has set us apart since 1996

Four specific reasons why they choose us—and stay.

30 years

30 years in business

Founded in 1996. For three decades, we’ve adapted to every new technology without losing sight of our core mission: to ensure your IT runs smoothly, all the time.

Organizations

International clients

11 European subsidiaries, 6 pharmaceutical companies, 3 diplomatic missions, and over 10 multinational corporations. Industries where failure is not an option.

3 languages supported

Spanish · English · French

A native trilingual team. No interpreters, no misunderstandings. We communicate with you just as your headquarters .

24/7/365

Operations 24/7/365

Help Desk support. Round-the-clock monitoring. Guaranteed continuity. Your headquarters need to lose sleep over Mexico's time zone.

What Our Members Say

Three customers from three different worlds.

“We’ve been working with Keptos for over a decade. They know our headquarters in France better than many of our own European suppliers. When I call the Help Desk, someone answers in French in less than a minute.”

IT DirectorFrench cosmetics subsidiary

“Confidentiality and availability are non-negotiable for us. Keptos this from day one. In five years, we’ve never had an incident that had to be escalated to our ministry in Europe.”

Head of OperationsDiplomatic Mission

“We work with regulated and validated systems. We’ve been using Keptos for years Keptos because it never makes us think about switching. In the pharma industry, that’s worth its weight in gold.”

IT ManagerItalian pharmaceutical company

We carry out successful projects with prominent clients

The questions we receive every week

What people ask us before signing.

Do you conduct business in French and other European languages at your headquarters?

Yes. We are the only MSP Mexico City with a team of native trilingual speakers (Spanish, English, French) that has been in operation for decades. Our headquarters Paris, London, Berlin, or Brussels communicate with us as if they were right here in Europe.

What are the SLA ?

L1: Response within 15 minutes, resolution within 4 hours. L2-L3: Resolution within 24 hours. SLA available for the pharmaceutical industry and diplomatic missions.

Do they comply with European audit requirements (RGPD, ISO 27001, GxP)?

Yes. We document each process with the level of detail required by European standards and external auditors. We have successfully passed Big Four audits for pharmaceutical and diplomatic clients.

Can you take over from my current IT provider without any downtime?

Yes. The typical transition takes 4 to 8 weeks, with parallel onboarding and zero downtime. We start with a comprehensive IT audit, followed by a controlled transfer.

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