Guaranteed response at
within 1 hour

Our engineers respond in less than 60 minutes. SLA by contract. Trilingual support (ES · EN · FR), 24 hours a day, 7 days a week.

View my SLA
IT technical support agent with a smiling headset

Every hour without support costs money. And reputation.

A ticket left unresolved for hours can tie up teams, slow down operations, and erode your customers' trust. Keptos a response in less than 60 minutes—or we'll refund a proportional portion of the cost.

Carla, a happy and productive employee at her desk

Well

Carla is able to focus 100% on her work.

Pablo, frustrated in front of his computer without technical support

Not So Good

Pablo can't figure out how to resolve a circular reference.

Fast

  • Initial contact within 60 minutes, guaranteed by contract.
  • L1 resolution during the same call in more than 80% of cases.
  • Immediate remote control — no need to wait for a technician to come to your home.

Guaranteed

  • SLA as part of the contract—not a verbal promise.
  • Automatic credit if we exceed the agreed-upon response time.
  • Monthly SLA compliance reports SLA your department.

Trilingual

  • Engineers who are native speakers of Spanish, English, and French — no middleman.
  • 30 years serving European subsidiaries and international organizations in Mexico.
  • More than 46 international organizations have relied on Keptos 1996.

Calculate Your SLA It's Free

Required fields are marked with an *

Never share confidential information (credit card numbers, personal identification numbers, passwords) through this form.

Thank you! We have received your submission!
Oops! Something went wrong while submitting the form.

Thank you. We'll be in touch soon.

Please check the fields and try again.