Trilingual Help Desk · Mexico & Latin America

24/7 trilingual IT support
for European subsidiaries
in Mexico

Level 1–3 help desk in Spanish, English, and French. SLA since 1996. Your teams can’t afford to waste time on unresolved issues.

30years of experience

46international organizations

48hGuaranteed activation

Free Diagnosis

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Sin compromisos · Respuesta en < 24h

The problem

Your customers and employees can't afford to waste that much time.

Every unresolved issue costs money, damages your reputation, and reduces productivity. Keptos this with genuine trilingual support—no bots, no redirects.

Easy

Quick and accurate responses to user issues
Friendly and proactive support in your native language
Contact us via WhatsApp, phone, email, or our website

Remote control for instant troubleshooting
Ongoing training for their teams
Guides and Resources for Basic Problems

Better

IT Plan for Forecasting Budgets and Expenses
Incident statistics to prevent future problems
Dedicated Customer Success Manager

Our clients

Who do we work for?

Keptos exclusively with businesses. It does not work with individual consumers.

🏢

European and French-speaking subsidiaries in Mexico

Subsidiaries of European groups that require bilingual or trilingual support.

💊

Pharmaceutical Industry and Biotechnology

Pierre Fabre, Sisley, DiaSorin — demanding regulatory environments.

🏛️

Diplomatic missions and international organizations

Embassies and organizations that require confidentiality and SLA .

👥

Companies with 50 to 500 employees

A dedicated team without the cost of a full-fledged in-house IT department.

Certified manufacturers and technologies

FAQ

Frequently Asked Questions

In which languages is support available?

Native speakers of Spanish, English, and French. All Keptos agents Keptos trilingual—with no call forwarding to external call centers or use of machine translation.

What are the SLA ?

L1: respuesta en < 15 min, resolución en < 4h. L2–L3: resolución en < 24h. SLA personalizados para entornos críticos (pharma, embajadas).

How does service activation work?

Kickoff in 48 hours, 2-week onboarding, SLA starting on day 15. Dedicated Customer Success Manager from day one.

What are the contact options for users?

Dedicated phone line, email with SLA, live chat (website + WhatsApp Business), and a ticket portal with real-time tracking.

Ready to get started?

Talk to a Keptos expert

Free Diagnosis · No Obligations · Activation within 48 hours