Trilingual Help Desk · Mexico & Latin America

24/7 trilingual IT support for European subsidiaries in Mexico

Level 1–3 help desk in Spanish, English, and French. SLA . Your customers and employees can’t afford to waste time on unresolved IT issues.

✓ Trilingual: ES · EN · FR✓ Activation within 48 hours✓ 30 years · 46 organizations

Keptos the only MSP (Spanish/English/French) MSP with 30 years of continuous experience in Mexico.

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Your customers and employees can't afford to waste that much time.

Our Help Desk service Help Desk the efficiency and productivity of your team, increases customer satisfaction, and enhances your company's reputation.

🧩

Easy

Quick and accurate responses to issues raised by users
Friendly and proactive support for resolving issues
Multi-channel contact: WhatsApp, phone, email, or website

⚙️

Remote device control to resolve issues more quickly
Ongoing training for users on how to use their tools
Resources and guides to help users resolve basic issues on their own

📊

Better

IT Plan for Forecasting Budgets and Expenses
Accurate incident statistics to prevent future problems
Personalized support with a dedicated Customer Success Manager

Who is this service for?

Keptos exclusively with businesses—not with individual consumers.

🏢European and French-speaking subsidiaries in Mexico

💊Pharmaceutical Industry and Biotechnology

🏛️Diplomatic missions and international organizations

👥Companies with 50 to 500 employees

Certified Technologies and Manufacturers

Frequently Asked Questions

In which languages is support available?

Native speakers of Spanish, English, and French. All Keptos agents Keptos trilingual—with no call forwarding to external call centers or use of machine translation.

What are the SLA ?

L1: Response within 15 minutes, resolution within 4 hours. L2-L3: Resolution within 24 hours. SLA for mission-critical environments (pharmaceuticals, embassies).

How does service activation work?

Kickoff in 48 hours, 2-week onboarding, SLA starting on day 15. We assign a dedicated Customer Success Manager from day one.

What are the contact options for users?

Dedicated phone line with a local number, email with SLA, live chat (website + WhatsApp Business), and a ticket portal with real-time tracking.

Ready to launch your Help Desk ?

Free Diagnosis · No Obligations · Activation within 48 hours