24/7 Help Desk for Businesses in Mexico

Immediate, human, and trilingual remote support to keep your employees working.

Keptos technical support to its company's users and quickly resolves issues related to their computers, applications, and work tools.

Request a free 30-minute assessment

No obligation · Response within one business day

IT technical support agent with a smiling headset

30 years of experience · Support in ES/EN/FR · 24/7 service · Specialists in international companies

99% customer satisfaction

1-minute average response time

1-minute average response time

24/7/365 Emergency Service

Your customers and employees can't afford to waste that much time.

Our help desk service helps improve the efficiency and productivity of your team, while also increasing customer satisfaction and enhancing your company's reputation.

Carla, a happy and productive employee at her desk

Well

Carla contacted the Help Desk and was back at work within a few minutes.

Pablo, frustrated in front of his computer without technical support

Not So Good

Pablo hasn't been able to work for 45 minutes, and he doesn't know who to ask for help.

Easy to contact

  • Quick and accurate responses to questions and issues raised by users.
  • Friendly and proactive service.
  • Easy-to-use contact options for users via WhatsApp, phone, email, and the website.

Quick to solve

  • Remote control of equipment to resolve incidents more quickly.
  • Training users to prevent recurring problems.
  • Resources and user guides to help users solve their problems on their own.

Continuous Improvement

  • IT improvement plan to anticipate future investments, budgets, and needs.
  • Accurate incident statistics to prevent future incidents.
  • Personalized service with a Customer Success representative assigned to your account.

Priority Levels and Response Times

Review

  • Example: locked-out users or an entire system.
  • Initial response time: 30 minutes.
  • Highest priority for attention and immediate escalation.

Sign Up

  • Example: A user is unable to work.
  • Initial response time: 1 hour.
  • High priority, same-business-day service.

Normal

  • Example: a non-blocking incident with no immediate impact.
  • Initial response: less than 2 hours.
  • Normal priority, handled during regular business hours.

Request your free assessment

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